Privacy Policy

Last updated: October 2026

ChartForma, a brand of Byälven Förvaltning AB, respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit the ChartForma website, contact us or purchase products through our online store.

1. Data Controller

The data controller responsible for your personal data is:

Byälven Förvaltning AB
Karlstad, Sweden

Brand: ChartForma
Email: [YOUR CHARTFORMA EMAIL]

2. Personal Data We Collect

Depending on how you interact with ChartForma, we may collect:

Name
Billing and delivery address
Email address
Telephone number, where required
Order and purchase information
Payment-related information
Information you provide when contacting us
Technical information relating to your use of our website
Cookie and similar technology information

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How We Use Your Personal Data

We may use your personal data to:

Process and fulfil orders
Process payments
Deliver purchased products
Communicate with you about your order
Respond to enquiries and customer service requests
Handle returns, refunds and complaints
Maintain accounting and legal records
Improve our website, products and services
Maintain website security and prevent misuse
Comply with legal and regulatory obligations

4. Legal Basis for Processing

Depending on the circumstances, we process personal data on one or more of the following legal bases:

Contract – where processing is necessary to process and fulfil your order or provide a service you have requested.

Legal obligation – where processing is necessary to comply with accounting, tax or other legal requirements.

Legitimate interests – where processing is necessary for purposes such as website security, administration, customer service and improving our services, provided that these interests do not override your fundamental rights and freedoms.

Consent – where we ask for your consent, for example for certain optional cookies or marketing communications.

5. Payments

Payments are processed through third-party payment providers available through the ChartForma checkout.

ChartForma does not normally have access to your full payment card details.

Payment providers may process personal data according to their own privacy policies and applicable data protection requirements.

6. Shipping and Delivery

Where necessary to fulfil an order, relevant personal information such as your name, address, email address and telephone number may be shared with shipping and delivery providers.

Only information reasonably necessary to fulfil the delivery will be shared.

7. Website and Hosting

The ChartForma website is operated using Webnode.

Webnode may process certain technical information, cookies and other data necessary to operate, secure and maintain the website and its services.

Third-party services integrated into the website may also process personal data according to their own privacy policies.

8. Cookies

The ChartForma website may use cookies and similar technologies.

Cookies may be used for purposes including:

Essential website functionality
Security
Remembering preferences
Website performance
Analytics
Improving the user experience

Where required by applicable law, non-essential cookies will only be used after obtaining the appropriate consent.

You can manage or withdraw certain cookie preferences through the cookie settings available on the website.

9. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected.

Some information may need to be retained for longer periods where required by accounting, tax, legal or other regulatory obligations.

When personal data is no longer required, it will be deleted or securely disposed of where reasonably possible.

10. Sharing of Personal Data

We do not sell or rent your personal data.

Personal data may be shared with trusted service providers where necessary to operate the business, including:

Website and hosting providers
Payment service providers
Shipping and delivery providers
Accounting and bookkeeping providers
IT and security providers
Other service providers necessary to fulfil an order or provide requested services

These providers are expected to process personal data only as necessary for their services and in accordance with applicable data protection requirements.

11. International Data Transfers

Some service providers used by ChartForma may process personal data outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we will take appropriate measures to ensure that the transfer is carried out in accordance with applicable data protection law.

12. Your Rights

Depending on applicable law, you may have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Request restriction of processing
Object to certain processing
Request data portability
Withdraw consent where processing is based on consent

You also have the right to lodge a complaint with the relevant data protection authority.

In Sweden, the supervisory authority is Integritetsskyddsmyndigheten (IMY).

13. Children's Privacy

The ChartForma website and online store are not intended to knowingly collect personal information from children.

We do not knowingly collect personal data from children for marketing purposes.

14. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

15. Third-Party Websites

The ChartForma website may contain links to third-party websites or services.

ChartForma is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable legal requirements.

The latest version will always be published on this website with the relevant update date.

17. Contact

If you have questions about this Privacy Policy or how your personal data is processed, please contact:

ChartForma
A brand of Byälven Förvaltning AB
Karlstad, Sweden